How To Help Us

Violence or abusive behaviour from patients
This practice considers aggressive behaviour to be any personal, abusive and aggressive comments, cursing and or swearing, physical contact and aggressive gestures.
 
No abuse of staff is acceptable whether verbal or physical. All abuse will be reported to the practice manager who will keep a log of all incidents.
 
All physical abuse of any of our staff by our patients is reported to the police. The patient will then be removed immediately from our list. If the police are not informed, the PCT Registration Department will inform patient of the need to register with a new doctor.
 
Complaints
Handsworth Medical Practice aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable - your GP, our Practice Manager or our Reception Staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.
 
If you feel that your concerns have not been addressed by speaking to a member of our team and you feel that you would like to make a written complaint. This should be addressed to Mrs. S. Sandell.
 
The PCT also a Patient Advice and Liaison Service ( PALS) which can often help resolve any problems before they become a formal complaint. To speak to the PALS Office ring:
 
Tel: 0203 594 2040
 
Access to patient information
The information you provide will be seen only by those who have a business need within the practice to do so. Their access to this is controlled by our confidentiality policy.
 
We may have to give some information about you to those involved in your treatment or care but this will be done confidentially and under quidelines of the Data Protection Act 198.
 
Receptions / Administrative Staff
We employ a range of highly qualified administration staff whose aim is to help and advise you.
To enable the staff to suggest the right person for advice or offer the most suitable appointment, you may be asked to answer a few questions. Please be assured that the rules of confidentiality apply to all practice staff.
 
AIRS
If you are having any problems with hospital appointments, or are waiting for delayed letters or test results, contact the hospital access helpline on the number below.
 
Tel: 0345 602 9906