Appointments

The Practice operates the Advance Access Appointment system. Please telephone reception on the morning of the day you would like to see a GP and you will be offered an appointment with a GP for that day. (All appointments are 10 minute consultations).
 
Not all of our GPs work every day and if you wish to see a named GP you may have to telephone on a particular day for that appointment. There are more leaflets in reception regarding the appointment system.
 
If you are unable to keep your appointment, please notify the surgery at your earliest convenience so as we can offer an appointment to another patient.
 
Out Of Hours Emergencies
When surgery is closed our calls are directed to the out of hours service. This is a service run by PELC who are commissioned by the PCT to run out of hours in the area.
 
The telephone number is: 0208 539 4229, please only use the out of hours service in urgent cases.
 
Calling the Surgery
Our telephones are usually very busy; we suggest that you only telephone between 8am and 11am if you wish to make an appointment for that day, cancel an existing appointment or need urgent attention. For any routine enquiries, results, admin etc. please call after 11am.
 
Investigations and Results
Results are available by telephone between 2-4pm. To maintain confidentiality, laboratory results will be given to the patient themselves or to the parents if the patient is a minor.